Customer Service Team Leader

About Formula Air

Formula Air is a fast-growing international organisation with as core values: integrity, reliability and involvement. For more than 25 years, we excel in providing high-quality dust extraction, filtration and ventilation systems for different industrial applications. By offering an extended range of standard or customised products, we contribute to a cleaner environment to work and live in. Many of our products are stored in our central warehouse in Perwez (Belgium) to ensure fast deliveries to our European and international customers. We offer our employees a challenging working environment where people can develop themselves by building on their talents.

As a Customer Service Team Leader, you dispatch the workload, you take part of company continuous progress, you manage a sales team and raise its productivity.
As your team members, you answer to customer’s questions, raise offers and follow-up them, create orders, handle the returns of the items, the complaints, and the after sales service.

 

Key responsibilities of this function

• Contact person for quotes and order handling
• Answer questions of customers by phone and or email
• Manage customer requests (quotes, orders, delivery times, etc.) within agreed timelines
• Enter orders in our system
• Follow up of quotes to our customers
• Consult with our technical engineers
• Manage return of goods and payment reminders
• Assist our Belgian and export Sales Manager

 

Your working day could look like this:

You start the day by dispatching the latest customers’ requests received in a common mailbox. Then you gathered every issue faced during the last week to share it with other departments during the weekly lean communication meeting in order to find and apply solutions. Later that morning, you have a products training given by a technical engineer, one of your colleagues. In the afternoon, you call some customers to follow-up your offers and discuss with them to suggest alternatives if necessary. Therefore, you collaborate with the sales team members in order to brainstorm a more suitable solution if needed. At the end of the day, after having handled other requests (offers & orders), you check your daily reports to see if every order is all right (prices, shipment, etc.).

 

The successful candidate will have the following requirements:

• At least a bachelor’s degree with a commercial’s orientation (economics, marketing, sales)
• 2 to 5 years of sales experience
• Results oriented, good commercial & communication skills, accurate, organized, proactive
• Fluent in Dutch & English – French is a plus but not mandatory

 

 Job conditions

We offer you an international dynamic work atmosphere giving you the possibility to endorse a lot of responsibilities in an autonomous manner. All this in a learning environment with enthusiastic colleagues and attractive job conditions including fringe benefits in line with your experience.

 

 Interested in this great sales opportunity?

Send your CV and motivation letter to laura.michel@formula-air.com.