FIND YOUR ANSWERS VIA faq
Whether you are new to our website or an existing customer, this page is designed to address common questions and guide you through our general services.
Product related FAQs are listed on our product pages. If you cannot find the answer you are looking for, please don't hesitate to reach out to our dedicated support team.
We aim to ship out standard stocked products within 24h, and forcustomised products lead times can vary. The order arrival time depends on your location. We advise to choose our standard stocked products in order to get your order fast for your air filtration system.
Our standard products come in galvanized steel, stainless steel or black steel. You can review our full material range and all our air filtration products in our e-catalogue.
Our contribution to clean air starts at our two production facilities in Europe: one is located in the Netherlands, and another one is located in Lithuania. Because of these strategic locations we are able to supply our products fast in every European country.
We'd be happy to show you around our production facilities. Get it touch with your account manager to organise an appointment for your clean air solution.
We can help you to design your air filtration unit with our engineering skills and experience, get in touch with our customer service team to see your options.
Your can find the shipping date on you order confirmation.
Get in touch with our customer service to get a status update on your order.
We aim to deliver one full order unless requested otherwise.
You can indeed collect your order yourself. When you place your order let us know you would be collecting it and if packaging is required.
Absolutely. Simply mention the shipping details when placing your order.
It is possible to request a specific delivery time with no additional costs. However, if the delivery date is changed after the order has been packed, there may be storage costs.
We can send the goods without our branding, please mention this requirement when placing your order.